Terms & Conditions

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Last Updated: December 14, 2025

Welcome to Trendora. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing our platform or placing an order, you agree to comply with and be bound by these terms. Please read them carefully before using our services.

Agreement to Terms

By visiting Trendora, browsing our products, or completing a purchase, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you disagree with any part of these terms, you must discontinue use of our website immediately. We reserve the right to refuse service to anyone for any reason at any time.

Eligibility

You must be at least 18 years old to use our services and make purchases. By placing an order, you represent that you have legal capacity to enter into binding contracts. If you are accessing our website on behalf of an organization, you confirm that you have authority to bind that entity to these terms.

Account Registration

Creating an account with Trendora requires accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • All activities that occur under your account

  • Notifying us immediately of any unauthorized access or security breaches

  • Ensuring your contact information remains up to date

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.

Product Information and Availability

We strive to display products accurately with precise descriptions, images, and pricing. However:

  • Product colors may vary slightly due to monitor settings

  • We do not guarantee continuous availability of all items

  • Products are subject to availability from our suppliers

  • Pricing is subject to change without prior notice

  • We reserve the right to limit quantities per customer

  • Typographical errors in pricing will be corrected, and you will be notified before order fulfillment

All product weights, dimensions, and specifications are approximate. We source products from verified UAE suppliers including Zambeel and other trusted distributors.

Pricing and Payment

Pricing

All prices are listed in UAE Dirhams (AED) and include applicable taxes unless otherwise stated. We reserve the right to modify prices at any time. The price charged will be the amount displayed at the time you complete your purchase.

Payment Methods

We accept various payment methods including credit cards, debit cards, and digital payment platforms. All transactions are processed through secure, PCI-compliant payment gateways. By providing payment information, you confirm that:

  • You are authorized to use the payment method

  • Sufficient funds or credit are available

  • All payment details are accurate and current

Payment Verification

We reserve the right to verify payment information and may request additional documentation to prevent fraud. Orders may be held or cancelled if verification fails or suspicious activity is detected.

Order Processing and Confirmation

When you place an order, you will receive an email confirmation. This confirmation does not constitute our acceptance of your order—it merely acknowledges receipt. We reserve the right to accept or decline any order for reasons including:

  • Product unavailability from suppliers

  • Pricing or product description errors

  • Suspected fraudulent activity

  • Shipping restrictions to your location

  • Failure to meet age or eligibility requirements

Order acceptance occurs when we ship your products and send a shipping confirmation email.

Shipping and Delivery

Shipping Locations

We currently ship to addresses within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

Delivery Timeframes

Estimated delivery times are provided during checkout and depend on:

  • Product availability from our suppliers

  • Your delivery location

  • Shipping method selected

  • Customs clearance (if applicable)

While we strive for timely delivery, we are not liable for delays caused by courier services, customs procedures, natural disasters, or circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on order value, weight, and destination. Free shipping promotions apply when specified conditions are met.

Delivery Responsibilities

You are responsible for providing accurate shipping information. We are not liable for:

  • Delays or non-delivery due to incorrect addresses

  • Failed delivery attempts when recipient is unavailable

  • Packages left as per delivery instructions

  • Items damaged after successful delivery confirmation

Returns and Refunds

Return Eligibility

Products may be returned within 7 days of delivery if they are:

  • Unused, unworn, and in original condition

  • In original packaging with all tags and labels attached

  • Accompanied by proof of purchase

Certain items are non-returnable, including:

  • Personalized or customized products

  • Intimate apparel and undergarments

  • Perishable goods and consumables

  • Digital products and gift cards

  • Items marked as final sale

Return Process

To initiate a return, contact our customer support team at support@trendora.com within the eligible timeframe. We will provide return instructions and authorization. Return shipping costs are the customer's responsibility unless the item received was defective or incorrect.

Refund Processing

Once we receive and inspect your return, we will notify you of approval or rejection. Approved refunds are processed to the original payment method within 7-10 business days. Shipping charges are non-refundable unless the return results from our error.

Damaged or Defective Items

If you receive damaged or defective products, contact us immediately with photos and order details. We will arrange replacement or full refund, including return shipping costs.

Intellectual Property Rights

All content on Trendora, including text, graphics, logos, images, product descriptions, and software, is owned by or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without written permission

  • Use our trademarks, brand names, or logos without authorization

  • Extract data through automated means or web scraping

  • Create derivative works based on our content

Unauthorized use may result in legal action and account termination.

User Conduct and Prohibited Activities

You agree not to engage in activities that:

  • Violate any applicable laws or regulations

  • Infringe on intellectual property rights

  • Transmit viruses, malware, or harmful code

  • Attempt unauthorized access to our systems

  • Impersonate others or provide false information

  • Harass, abuse, or harm other users or our staff

  • Use our platform for fraudulent purposes

  • Interfere with website operations or security

Violation of these terms may result in immediate account suspension and legal action.

Limitation of Liability

To the fullest extent permitted by law, Trendora and its affiliates, directors, employees, and partners are not liable for:

  • Indirect, incidental, consequential, or punitive damages

  • Loss of profits, revenue, data, or business opportunities

  • Service interruptions or website downtime

  • Unauthorized access to your account or data

  • Errors in product descriptions or pricing

  • Supplier failures or product unavailability

  • Third-party actions or service provider failures

Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Trendora from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your violation of these Terms and Conditions

  • Your misuse of our website or services

  • Your violation of any third-party rights

  • False or misleading information you provide

Third-Party Services and Links

Our website may contain links to third-party websites, payment processors, or social media platforms. We do not control or endorse these external sites and are not responsible for their content, privacy practices, or terms of service. Your interactions with third parties are solely between you and them.

Dispute Resolution

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms or your use of Trendora shall be subject to the exclusive jurisdiction of UAE courts.

Resolution Process

Before pursuing legal action, we encourage you to contact our customer support team to resolve disputes amicably. We are committed to finding fair solutions through direct communication.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes become effective immediately upon posting to our website. Material changes will be communicated through email or prominent website notices. Your continued use of Trendora after modifications constitutes acceptance of the updated terms. We recommend reviewing these terms periodically.

Termination

We may suspend or terminate your account and access to our services immediately, without prior notice, if you:

  • Breach any provision of these Terms and Conditions

  • Engage in fraudulent or illegal activities

  • Provide false information or misrepresent your identity

  • Abuse our return or refund policies

Upon termination, your right to use our services ceases immediately. Provisions regarding intellectual property, liability limitations, and indemnification survive termination.

Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. Invalid provisions will be modified to reflect the parties' intentions as closely as possible within legal boundaries.

Contact Information

Questions or concerns regarding these Terms and Conditions should be directed to:

Trendora Customer Support

Email: support@trendora.com

Legal Inquiries: legal@trendora.com

We aim to respond to all inquiries within 48 hours during business days.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Trendora. They supersede all prior agreements, communications, and understandings, whether written or oral.

By using Trendora, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.