Privacy Policy

Last Updated: December 14, 2025

At Trendora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make purchases through our online store. By accessing or using Trendora, you agree to the terms outlined in this policy.

Information We Collect

Personal Information

When you visit our store, create an account, or complete a purchase, we collect personal information you voluntarily provide, including:

• Full name and contact details (email address, phone number)

• Billing and shipping addresses

• Payment information (processed securely through our payment gateway)

• Account credentials (username and password)

• Order history and purchase preferences

• Communication records with our customer support team

Automatic Information

We automatically collect certain technical data when you browse our website:

• IP address and geolocation data

• Browser type, device information, and operating system

• Pages visited, time spent on site, and navigation patterns

• Cookies and similar tracking technologies

• Referral sources and search terms used to find our store

How We Use Your Information

Your information helps us provide exceptional service and personalized shopping experiences:

• Process and fulfill your orders accurately

• Communicate order confirmations, shipping updates, and delivery notifications

• Respond to customer inquiries and provide support

• Improve our website functionality and user experience

• Send promotional offers, newsletters, and marketing communications (with your consent)

• Prevent fraudulent transactions and enhance security

• Comply with legal obligations and resolve disputes

• Analyze shopping trends and optimize our product offerings

Information Sharing and Disclosure

Trendora respects your privacy and limits information sharing to essential operational needs:

Third-Party Service Providers

We share necessary information with trusted partners who assist our operations:

• Payment processors for secure transaction handling

• Shipping carriers and logistics providers for order fulfillment

• Cloud hosting services for data storage

• Email service providers for communications

• Analytics platforms for website performance insights

• Marketing tools for promotional campaigns

Legal Requirements

We may disclose your information when legally required:

• Compliance with UAE laws, regulations, and government requests

• Protection of our rights, property, and safety

• Investigation of potential fraud or security incidents

• Enforcement of our Terms of Service and policies

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may transfer to the new entity, with continued privacy protection.

We never sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

Protecting your information is our priority. We implement industry-standard security measures:

• SSL encryption for data transmission

• Secure payment gateways compliant with PCI-DSS standards

• Regular security audits and vulnerability assessments

• Restricted access to personal data on a need-to-know basis

• Encrypted storage of sensitive information

Despite our efforts, no online transmission is completely secure. We encourage you to use strong passwords and protect your account credentials.

Cookies and Tracking Technologies

Trendora uses cookies to enhance your browsing experience:

Essential Cookies: Required for website functionality, shopping cart operations, and secure checkout processes.

Performance Cookies: Collect anonymous data about site usage to improve performance and identify technical issues.

Marketing Cookies: Track your preferences to deliver relevant advertisements and personalized content.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality and limit features.

Your Privacy Rights

As a Trendora customer, you have the following rights:

Access and Transparency: Request copies of personal information we hold about you.

Correction: Update or correct inaccurate information in your account settings.

Deletion: Request deletion of your personal data, subject to legal retention requirements.

Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in emails.

Data Portability: Receive your data in a structured, commonly used format.

Objection: Object to specific data processing activities where legally permitted.

To exercise these rights, contact our privacy team at privacy@trendora.com. We respond to requests within 30 days.

Children's Privacy

Trendora does not knowingly collect information from individuals under 18 years of age. Our services target adult consumers. If we discover we've inadvertently collected data from minors, we promptly delete such information. Parents or guardians who believe their child provided personal information should contact us immediately.

Third-Party Links

Our website may contain links to external sites, social media platforms, or partner stores. Trendora is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing personal information.

International Data Transfers

While we primarily serve UAE customers, your information may be processed in servers located outside the United Arab Emirates. We ensure appropriate safeguards protect your data during international transfers, maintaining privacy standards equivalent to this policy.

Data Retention

We retain your personal information as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy

• Comply with legal, accounting, and regulatory requirements

• Resolve disputes and enforce our agreements

• Maintain legitimate business records

Account information remains active until you request deletion. Transaction records are retained according to UAE commercial law requirements.

Marketing Communications

With your consent, we send promotional emails featuring new products, exclusive offers, and shopping tips. Every marketing email includes an unsubscribe option. Opting out of marketing does not affect transactional emails related to your orders.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through email notifications or prominent website notices. The "Last Updated" date indicates the most recent revision. Continued use of Trendora after updates constitutes acceptance of the revised policy.

Contact Information

Questions, concerns, or requests regarding this Privacy Policy should be directed to:

Trendora Privacy Team

Email: privacy@trendora.com

Customer Support: support@trendora.com

We are committed to addressing your privacy inquiries promptly and transparently.

Compliance and Jurisdiction

This Privacy Policy complies with applicable UAE data protection regulations and international privacy standards. Any disputes arising from this policy fall under the jurisdiction of the courts of the United Arab Emirates.

Your Trust, Our Responsibility

At Trendora, protecting your privacy isn't just policy—it's our promise. We continuously evaluate and strengthen our security measures to ensure your information remains safe while delivering the exceptional shopping experience you deserve.